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FAQ

Welcome to the Sauna Haven US FAQ! Here, you’ll find answers to common questions about our products, ordering process, shipping, and more. If you don’t see your question answered below, please contact us at saunahavenus@gmail.com or call +1 218-633-7821.

1. General Questions

Q: What types of saunas do you sell?
A: We offer a wide range of high-quality saunas, including infrared saunas, traditional steam saunas, and portable saunas. Our products are designed for home use and come in various sizes and styles.

Q: Are your saunas easy to assemble?
A: Yes! Most of our saunas come with detailed instructions and are designed for easy assembly. If you need assistance, we’re happy to help—just contact us.

Q: Do you offer warranties on your saunas?
A: Yes, all our saunas come with a limited warranty that covers defects in materials and workmanship. Please refer to the product manual or contact us for specific warranty details.

2. Ordering and Payment

Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and financing through Affirm.

Q: Is my payment information secure?
A: Absolutely. We use secure payment gateways and encryption to protect your personal and financial information.

Q: Can I cancel or modify my order after it’s placed?
A: If your order has not yet been processed, we may be able to cancel or modify it. Please contact us immediately at saunahavenus@gmail.com or call +1 218-633-7821.

3. Shipping and Delivery

Q: How long does it take to process and ship my order?
A: Orders are processed within 1-2 business days and typically take 7-9 business days to be delivered via Seafit.us.

Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders within the contiguous United States. Additional fees may apply for Alaska, Hawaii, and international orders.

Q: Can I track my order?
A: Yes, once your order is shipped, you’ll receive a confirmation email with tracking information.

4. Returns and Refunds

Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unassembled saunas in their original packaging. Please refer to our Return Policy for full details.

Q: What if my sauna arrives damaged or defective?
A: If your sauna arrives damaged or defective, please contact us within 48 hours of delivery. We’ll arrange for a replacement or repair at no additional cost to you.

5. Product Care and Maintenance

Q: How do I clean and maintain my sauna?
A: Regular cleaning with a mild, non-abrasive cleaner is recommended. Avoid using harsh chemicals or excessive water. For specific care instructions, refer to the product manual.

Q: Can I use my sauna outdoors?
A: Most of our saunas are designed for indoor use. If you’re interested in an outdoor sauna, please contact us for recommendations.

6. Health and Safety

Q: Are infrared saunas safe?
A: Yes, infrared saunas are safe for most people. However, if you have any medical conditions or concerns, consult your doctor before use.

Q: How long should I stay in a sauna?
A: We recommend starting with 10-15 minutes per session and gradually increasing as your body adjusts. Always listen to your body and stay hydrated.

7. Contact Us

Q: How can I contact Sauna Haven US?
A: You can reach us via:

Thank you for choosing Sauna Haven US! We’re here to help you create the perfect sauna experience. If you have any additional questions, don’t hesitate to reach out.